SLA Generator & Calculator
Generate professional Service Level Agreements with uptime calculations, downtime budgets, and financial penalties.
Excel Export is a Pro Feature
Upgrade to Pro or Team to export comprehensive SLA documents with tier comparisons and legal templates.
1. Select Service Type
API Service
REST/GraphQL API endpoints
Platform/SaaS
Web application platform
Infrastructure/Hosting
Server hosting and infrastructure
Database Service
Managed database hosting
CDN/Edge
Content delivery network
2. SLA Tier Comparison
| Tier | Uptime % | Monthly Downtime | Yearly Downtime | Response Time | Support | Select |
|---|---|---|---|---|---|---|
| Bronze | 99% | 7.20 hrs | 87.60 hrs (3.65 days) | < 500ms | Business hours | |
| Silver | 99.9% | 0.72 hrs | 8.76 hrs (0.36 days) | < 200ms | 24/5 | |
| Gold | 99.99% | 0.07 hrs | 0.88 hrs (0.04 days) | < 100ms | 24/7 |
3. Financial Terms (Optional)
Customer's annual contract value
Service credit if SLA is breached
Penalty Calculation
If SLA Breached:
$8333.33
per month
Annual Impact:
$100000.00
maximum penalty
4. Export SLA Agreement
Excel export includes: SLA overview, tier comparison, selected tier details, full legal document template, and financial calculations.
How to Use
- Select Service Type: Choose from API, Platform, Infrastructure, Database, or CDN
- Review Tiers: Compare Bronze, Silver, and Gold SLA tiers with uptime and downtime calculations
- Select Tier: Choose the appropriate tier for your service level commitment
- Set Financial Terms: Enter annual revenue and penalty percentage for credit calculations
- Export to Excel: Generate a comprehensive SLA document with all details and templates
💡 Pro Tip:
The Gold tier (99.99% uptime) allows only 52.56 minutes of downtime per year. Most services start with Silver tier (99.9% = 8.76 hours/year) and upgrade as needed.