Comprehensive guides for building reliable systems and effective incident response processes.
8 articles, frameworks, and resources
Build a world-class incident management process. Learn frameworks for detection, response, communication, and learning from incidents to build more reliable systems.
Track the percentage of deployments that result in failures, rollbacks, or hotfixes. Essential for balancing speed with stability.
Track the percentage of failed requests. Critical for reliability, user experience, and incident detection.
Measure how quickly your team restores service after an incident. A key DORA metric that indicates your organization's resilience.
Track system availability and uptime percentage. Essential for SLAs, reliability, and customer trust.
A battle-tested framework for handling production incidents—from the first alert to the blameless post-mortem. Includes severity classification, escalation playbooks, communication templates, and lessons from real outages.
Agentic AI is moving from copilots to production control loops: vendors are pitching autonomous SRE and AI-native observability, investors are backing closed-loop remediation platforms, and boards are hiring AI-focused CTOs to operationalize these capabilities.
AI is becoming an operational discipline: regulation is pushing formal safety disclosure and fast incident reporting while the engineering toolchain shifts toward standardized evaluation metrics an...
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